Creating a Feedback and Coaching Culture

Effective managers generate 39% higher performance, 47% more engagement, and 27% lower turnover intentions (BetterUp, 2023). At the core of effective leadership is helping your team grow, and growth happens through real-world experience, accompanied by feedback and coaching.

Most feedback and coaching programs focus exclusively on skill-building. But skill-building is only part of the answer. The many internal stories we tell ourselves about feedback prevent people from giving and receiving it, thereby undermining growth and performance in the workplace. Leaders may view constructive feedback as unkind or unsupportive, or they may be afraid of conflict. Some even avoid giving positive feedback, considering it unnecessary, in the process creating an environment where constructive feedback is unwelcome.

This program not only teaches skills but also addresses the underlying concerns that keep people from giving and receiving feedback and coaching. Its design helps managers unlock employee potential, building ownership and accountability through coaching. With this program:

Leaders:

• Embrace feedback about their leadership

• Overcome their misconception that people should not be appreciated for doing their job and give frequent, meaningful positive feedback

• Gain the skills and confidence to provide constructive feedback

• Use a research-based model to provide constructive feedback that empowers their team members to grow

• Know when to coach

• Coach their teams using a proven 4-step coaching model and core coaching skills such as proactive listening and asking the right kinds of questions

Employees:

• Proactively ask for feedback

• Act on feedback using brain-friendly action planning

• Provide feedback and coaching to peers as welcomed